Returns & Exchanges
At Ella Mae, we want you to love every piece you purchase, which is why we offer a seamless 30-day return policy for all unworn items with original tags attached. Whether you need a different size or a complete refund, our dedicated team is here to ensure your shopping experience remains effortless.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Pack Your Items
Securely place your unworn garments in their original packaging, ensuring all designer tags and hygiene seals remain intact.
Attach the Label
Download and print your prepaid shipping label from the portal and affix it to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number; your refund or exchange will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing